Refund & Returns Policy

Last updated: August 3, 2026

We want your KeycapsHub order to feel right. This policy explains refunds, returns, and exchanges for custom keycaps and desk accessories.

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Contact us within 14 days of delivery if your item arrives damaged, defective, or incorrect. Include your order number, photos of the issue, and the packaging if relevant.

Eligible

Damaged or defective items on arrival
Wrong item / wrong variant shipped (our error)
Missing parts from a sealed set (with photo evidence)

Not eligible (unless required by law)

Change of mind after the set is opened and used
Buyer’s remorse on color/profile preference after use
Damage from improper installation, modification, or third-party mods
Delays caused by customs or local carrier after the parcel left our facility (see Shipping Policy)

Custom / limited items

Many keycap sets are made-to-order or limited runs. Unless the item is damaged, incorrect, or defective, returns for change of mind may not be available. We will always try to help with a fair solution for manufacturing defects.

How refunds work

Email us via Contact with order number + photos.
We confirm whether you need to return the item or if we can refund/replace from evidence alone.
Approved refunds are returned to your original payment method, usually within 5–10 business days after approval (bank timing varies).

Exchanges

If we shipped the wrong variant, we will arrange a replacement or refund. Stock-dependent exchanges for a different colorway are not guaranteed.

Singapore & international buyers

Return shipping for approved defect cases is covered by us when we ask you to send the item back. Unauthorized returns sent without approval may not be refunded. Duties paid on the original import are usually non-recoverable.